Frequently Asked Questions

Telephone Support is available to customers from 9.00 a.m. to 5.30p.m. Monday to Friday. Out of hours, customers are invited to email the department you wish to contact or alternatively leave a message on our answerphone and we will respond the following working day.

Directa (UK) Ltd have a no quibble guarantee. Please return the goods unopened to: Directa (UK) Ltd, Cold Norton, Essex CM3 6UA. We will then be able to check the goods and refund your card or account.

All statements, technical information and recommendations contained on the Directa (UK) website are based on tests we believe to be reliable, but the accuracy or completeness thereof is not guaranteed and the following is made in lieu of all warranties, express or implied. Seller’s and manufacturers only obligation shall be to replace such quantity of the product proved to be defective. Neither seller nor manufactuer shall be liable for any injury, loss or damage direct or consequential, arising out of use of or the inability to use the product. Before using, user shall determine the suitability of the product for his intended use, an user assumes all risk and liability , whatsoever in connection therewith. No statement or recommendation not contained herein shall force or effect unless in an agreement signed by officers of seller and manufacturer.

Directa (UK) Ltd, Cold Norton, Essex. CM3 6UA Tel: 01621 828882 Fax: 01621 828072. Mon to Fri 9.00 a.m. to 5.30 p.m. – – – – – – – – – – – – – – – – – – – – – – – Registered in England No. 1008317 Registered office: Cold Norton, Essex. VAT No. GB 997 3179 56

Existing accounts are invoiced following despatch and enjoy 30 days FREE CREDIT. To become a Directa account, please download the Application for Account Facilities form, complete it and fax to 01621 828072 with your opening order. Our Credit Control team on 01621 828882 will deal with it post haste.

We are BSI registered to BS EN ISO 9001: 2008, our certificate is available to view by clicking link.

Directa (UK) Ltd will shutdown at 1:00pm on December 23rd and re- open for business on January 3rd at 9.00 a.m. Orders for in stock items, requiring despatch before christmas, should be placed by December 16th. During the Christmas period customers can continue to place orders on account or by credit card on our website www.directa.co.uk. Account customers can also fax orders to 01621 828072 or email to sales@directa.co.uk. Goods ordered through the shutdown period will not be despatched until we return on the 3rd.

If, for any reason, you are unable to remember your password just go to our “Password reminder” page. Enter your registered email address then click “Continue” to have instructions on how to reset your password emailed to you. Alternatively email head.office@directa.co.uk for assistance.

Should you find that a product in our catalogue does not appear on our website, it usually means that product has been discontinued. We can usually offer an alternative item please contact us

Directa stock thousands of products, and have a reliable supply chain for delivery of thousands more, on a short lead time. To check if a product is in stock please give us a call on 01621 828882, email us at sales@directa.co.uk or chat with us on our online click to chat.

Yes we do… loads of them! Please email head.office@directa.co.uk or ring 01621 828882 and tell us exactly what you want, whether it’s a different colour, width or logo on whatever product. Tell us what you want, we’ll do our best.

You can search for a product by manufacturer, product name / model or its generic name using the Search box in the header bar. For best results try keeping your search strings simple (ideally one word). E.g. If you are looking for a ‘No Smoking Sign’ just type in ‘No Smoking’ If you are looking for ‘Gaffer Tape’ just type in ‘Gaffer’. If you are really struggling please give us a call on 01621 828882.

Prices online reflect the current Directa (UK) price and we believe offer good value for money. Some customers do enjoy better prices on some products based on the amount they spend as an account, or on particular products. These preferential prices will be visible to these customers when we do the next upgrade and release of the Directa (UK) website. They will only be visible after the customer has logged in with their account number. Customers who have these specific prices should continue to order them over the telephone, but may find the convenience of web ordering worthwhile for smaller volume, ad-hoc buying when there is little to be gained from a negotation process. If you have a large quantity of products to purchase or buy an item on a regular basis we would be very happy to quote you. Please either ring us on 01621 828882, email us at sales@directa.co.uk.

The prices in the Directa (UK) Website are dynamic. This means they change in response to market conditions, raw material prices, cost prices from our suppliers and so on. Prices can go down as well as up! At all times we attempt to price our products competitively on the website for ad-hoc requirements for larger quantities we are very happy to quote. Offical quotations do come with prices held for a fixed period stated on the quote, usually 30 days.

As we are a B2B distributor, our products and services are deliberately shaped and geared towards industry. To that end we quote our Prices exclusive of VAT.

The minimum order value for free delivery is £15.00 and is only for orders placed online and for delivery to the UK mainland. If you need a definite delivery 24 hour you will need to call 01621 828882 to see if there is a cost for this before you place your order online.  Also you will need to call us for a delivery charge before ordering if you are outside the UK Mainland.

Directa offer customers a range of delivery options for you to choose from. Our standard delivery is free for all orders placed online that are being delivered to the UK Mainland. for stock items the despatch is same day, or if the order is received later in the day, the next day.  If you are ordering outside mainland UK then a postage charge will apply and you need to call 01621 828882 before proceeding with your order. We value all orders big or small, but for orders placed not via the website but via other ordering options (i.e phone or fax), then the following postal charges will apply: Order value £15.00 – £49.99 – Charge will be £7.95 Order value £50.00 – £99.99 – Charge will be £11.50 Order values over £100 – Delivery is Free Bulk pallet delivery’s Charges may apply 24 hours deliveries P.O.A (price on application). All Non mainland U.K. (INCLUDING Highlands & Islands) P.O.A (price on application) All Export Deliveries P.O.A (Price on application) Delivery is free when you spend over £15.00 online only. Other options are available to account holders placing their order on account these include:

• Datapost Before 10.00 a.m.
• Datapost Before 12.00 p.m
• Tuffnells 24 Hour Delivery
• Tuffnells Before 9.30 a.m.
• Tuffnells By Midday

The cost of these special delivery options varies by weight of order (given we sell some diverse products – grit bins, bubble wrap, mortar…). Account customers should advise us on their order form that they want a special delivery and we will come back with cost of delivery by email. If in doubt, give us a call on 01621 828882.

Our Free Delivery Charge holds true across the Mainland UK. There will be a postal charge incurred for any deliveries to Northern Ireland, Highlands and Islands, Channel Islands and Isle of Man. If you are requiring delivery to any of these areas please contact us first before placing your order online and we will advise you of the postal cost. You can call us on 01621 828882 or email head.office@directa.co.uk

Directa prides itself on being a flexible supplier, in keeping with this we offer a range of options on ordering so that customers can choose the one that suits them best. Online: On www.directa.co.uk there are a number of options

1. Search or Browse the site adding items to your ‘basket’ and then ordering and paying by credit card or Paypal.
2. Account Customers can order online and pay by credit card or Paypal.

• Telephone: We are always happy to speak to you, especially when you have an order! So please do not hesitate to pick up the phone and ring 01621 828882
• Fax: Our sales teams will process faxed orders upon receipt – Fax Sales – 01621 828072
• E-Mail: They will also deal promptly to emails received at: sales@directa.co.uk
• Post: Orders can be posted to: Directa (UK) Ltd, Cold Norton, Essex CM3 6UA
• Using your own order form or letterhead, please state whether you are running an existing account (quote the number if possible) or simply state new account required
• Remember to quote the product reference of the items required
• State clearly the desired quantity needed
• Inform us of the delivery address, if different to that on the letterhead
• If you have already told us of the order by phone or fax, mark the order ‘Confirmation’.

International / Export Sales – 01621 828072 E-Mail: martins@directa.co.uk Post:Directa (UK) Ltd, Cold Norton, Essex CM3 6UA

• Using your own order form or letterhead, please state whether you are running an existing account (quote the number if possible) or simply state new account required
• Remember to quote the product reference of the items required
• State clearly the desired quantity needed
• Inform us of the delivery address, if different to that on the letterhead
• If you have already told us of the order by phone or fax, mark the order ‘Confirmation’.

ITEMS THAT SHOW IN STOCK WILL BE DESPATCHED AS SOON AS PAYMENT HAS BEEN TAKEN AND CLEARED (THERE MAY BE A SHORT DELAY IF YOUR ORDER IS FOR MORE THAN WE HAVE IN STOCK – IF YOU NEED YOUR GOODS URGENTLY PLEASE CHECK STOCK LEVELS WITH US BY CALLING 01621 828882).

Directa UK has the capability to ship industrial products all over the world. Our diverse range of products mean that we need to quote for shipping on a case for case basis. To order for delivery outside UK (this also refers to Republic of Ireland) we recommend: Send an email about the products you require to sales@directa.co.uk, ideally advise:

• Product Name and Part Number
• Quantity Required
• Your Location

We will then email you back a full quotation. Once you accept the quotation we will take payment details and arrange despatch.

The online payment process on www.directa.co.uk is for UK only. Request a quote, including or excluding shipping, to email address sales@directa.co.uk A quotation will be sent by email. Once quotation is accepted, payment can be made by inter bank transfer or for USA and Europe by credit card.