Frequently asked questions
Browse questions frequently asked Directa, about our products and the services we offer.
View questions asked about, Your account, Products, Prices, Deliveries, Payment, General , Ordering Overseas.
Common FAQs
Q: Can you tell me my password?
Q: Why are some of your catalogue products not on your website?
Q: How do know if a product is in stock or not?
Q: Do you do variations of the products shown?
A: Prices online reflect the current Directa (UK) price and we believe offer good value for money. Some customers do enjoy better prices on some products based on the amount they spend as an account, or on particular products. These preferential prices will be visible to these customers when we do the next upgrade and release of the Directa (UK) website. They will only be visible after the customer has logged in with their account number. Customers who have these specific prices should continue to order them over the telephone, but may find the convenience of web ordering worthwhile for smaller volume, ad-hoc buying when there is little to be gained from a negotation process. If you have a large quantity of products to purchase or buy an item on a regular basis we would be very happy to quote you. Please either ring us on 01621 828882, email us at sales@directa.co.uk.
Q: What is the minimum order value for Free Delivery
Q: What are your Hours of Business
Q: I have ordered the wrong product
Q: What shall I do if my goods are faulty or have been damaged in transit?
Q: What if I would rather order by phone
Q: How much is delivery to Northern Ireland, Highlands and Islands, Channel Islands and Isle of Man
Q: My delivery has not arrived
Q: How do I find products on your website?
Q: What are your opening hours over Christmas?
Q: How do I order for delivery outside UK
