Frequently asked questions
Browse questions frequently asked Directa, about our products and the services we offer.
View questions asked about, Your account, Products, Prices, Deliveries, Payment, General , Ordering Overseas.
Common FAQs
Q: Can you tell me my password?
Q: Why are some of your catalogue products not on your website?
Q: How do know if a product is in stock or not?
A: Directa stock thousands of products, and have a reliable supply chain for delivery of thousands more, on a short lead time. In order to give you the most accurate stock promise, we have developed a 'Check Stock Now' button which you can see at product level when you go through the online categories. Click this button and the website will do a real time check on our warehousing system and advise the stock position. This process also occurs automatically when you are in the ordering phase, so as to ensure you know exactly when the goods will be available, allowing you to plan accordingly.
Q: Do you do variations of the products shown?
Q: What is the minimum order value for Free Delivery
Q: What are your Hours of Business
Q: I have ordered the wrong product
Q: What shall I do if my goods are faulty or have been damaged in transit?
Q: What if I would rather order by phone
Q: How much is delivery to Northern Ireland, Highlands and Islands, Channel Islands and Isle of Man
Q: My delivery has not arrived
Q: How do I find products on your website?
Q: What are your opening hours over Christmas?
Q: How do I order for delivery outside UK
