Frequently asked questions
Browse questions frequently asked Directa, about our products and the services we offer.
View questions asked about, Your account, Products, Prices, Deliveries, Payment, General , Ordering Overseas.
Common FAQs
Q: Can you tell me my password?
Q: Why are some of your catalogue products not on your website?
Q: How do know if a product is in stock or not?
Q: Do you do variations of the products shown?
Q: What is the minimum order value for Free Delivery
Q: What are your Hours of Business
Q: I have ordered the wrong product
Q: What shall I do if my goods are faulty or have been damaged in transit?
Q: What if I would rather order by phone
Q: How much is delivery to Northern Ireland, Highlands and Islands, Channel Islands and Isle of Man
A: Our Free Delivery Charge holds true across these regions however on occasions where the parcel size and weight means we incur additional freight, we will make contact with individual customers with a view to passing the delivery charge on.
In these cases we will simply pass the charge on with no additional packing and handling costs.
Q: My delivery has not arrived
Q: How do I find products on your website?
Q: What are your opening hours over Christmas?
