Frequently asked questions
Browse questions frequently asked Directa, about our products and the services we offer.
View questions asked about, Your account, Products, Prices, Deliveries, Payment, General , Ordering Overseas.
Common FAQs
Q: Can you tell me my password?
Q: Why are some of your catalogue products not on your website?
Q: How do know if a product is in stock or not?
Q: Do you do variations of the products shown?
Q: What is the minimum order value for Free Delivery
Q: What are your Hours of Business
Q: I have ordered the wrong product
Q: What shall I do if my goods are faulty or have been damaged in transit?
Q: What if I would rather order by phone
Q: How much is delivery to Northern Ireland, Highlands and Islands, Channel Islands and Isle of Man
Q: My delivery has not arrived
A: All statements, technical information and recommendations contained on the Directa (UK) website are based on tests we believe to be reliable, but the accuracy or completeness thereof is not guaranteed and the following is made in lieu of all warranties, express or implied. Seller's and manufacturers only obligation shall be to replace such quantity of the product proved to be defective. Neither seller nor manufactuer shall be liable for any injury, loss or damage direct or consequential, arising out of use of or the inability to use the product. Before using, user shall determine the suitability of the product for his intended use, an user assumes all risk and liability , whatsoever in connection therewith. No statement or recommendation not contained herein shall force or effect unless in an agreement signed by officers of seller and manufacturer.
Q: How do I find products on your website?
Q: What are your opening hours over Christmas?
Q: How do I order for delivery outside UK
