Frequently asked questions
Browse questions frequently asked Directa, about our products and the services we offer.
View questions asked about, Your account, Products, Prices, Deliveries, Payment, General , Ordering Overseas.
Q: Can you tell me my password?
A: If, for any reason, you are unable to remember your password just go to the top right hand corner of the page then click onto "Password reminder".
Enter your registered email address then click "Email me my password" and your password will be emailed to you.
Alternatively email email@example.com and we will let you know your password.
Q: Why are some of your catalogue products not on your website?
Q: How do know if a product is in stock or not?
Q: Do you do variations of the products shown?
Q: Can I get better prices?
Q: What is the minimum order value for Free Delivery
Q: What are your Hours of Business
Q: I have ordered the wrong product
Q: What shall I do if my goods are faulty or have been damaged in transit?
Q: What if I would rather order by phone
Q: How much is delivery to Northern Ireland, Highlands and Islands, Channel Islands and Isle of Man
Q: How do I purchase an item?
Q: Can't remember password
Q: My delivery has not arrived
Q: Warranties and Guarantees
Q: How do I open an account?
Q: How do I find products on your website?
Q: What are your opening hours over Christmas?
Q: How do I order for delivery outside UK
Q: Deliveries- What delivery options do you offer?
Q: Do you recycle?