Frequently asked questions
Browse questions frequently asked Directa, about our products and the services we offer.
View questions asked about, Your account, Products, Prices, Deliveries, Payment, General , Ordering Overseas.
Q: Can you tell me my password?
Q: Why are some of your catalogue products not on your website?
Q: How do know if a product is in stock or not?
Q: Do you do variations of the products shown?
Q: Can I get better prices?
Q: What is the minimum order value for Free Delivery
Q: What are your Hours of Business
Q: I have ordered the wrong product
Q: What shall I do if my goods are faulty or have been damaged in transit?
Q: What if I would rather order by phone
Q: How much is delivery to Northern Ireland, Highlands and Islands, Channel Islands and Isle of Man
Q: How do I purchase an item?
Q: Can't remember password
Q: My delivery has not arrived
Q: Warranties and Guarantees
Q: How do I open an account?
Q: How do I find products on your website?
Q: What are your opening hours over Christmas?
Q: How do I order for delivery outside UK
Q: Deliveries- What delivery options do you offer?
Q: Do you recycle?